HELP + CONTACT ROUTES

Start with the docs. Ask AI inside your account.

Calmbu does not operate a public general-support inbox. The documentation is public, while general product help is provided by the AI support agent inside an authenticated Calmbu account. Billing and urgent privacy matters have dedicated email routes.

Public documentationSearch the complete help library without signing in.

Authenticated AI helpGeneral support stays inside the customer account.

Dedicated exceptionsBilling and urgent privacy use clearly limited routes.

Keep private work out of every support channel.Never send prompts, chats, code, paths, backup archives, passwords, licence keys or recovery codes.

CHOOSE THE RIGHT ROUTE

Help without guesswork

Minimum information

PUBLIC SELF-SERVICESupport documentationSearch clear setup, protection, recovery, account and troubleshooting guides without signing in.Browse support docs CUSTOMER AI SUPPORTAsk inside your accountCustomers can use the Calmbu AI support agent from their authenticated account. It is the general product-help route.Open Calmbu account BILLING ONLYBilling mattersFor a charge, invoice, cancellation or refund matter, email [email protected]. The response target is within five business days.Email billing URGENT PRIVACYPrivacy requestsFor an urgent privacy request or complaint, email [email protected]. Never include passwords, keys or private workspace content.Email privacy

START WITH THE FASTEST ANSWER

You may not need to wait.

These public pages cover the most common Calmbu questions. The complete searchable library is available in the support documentation.

01INSTALL + START

Installing Calmbu?

See the Windows requirements and the first-protection flow.

Installation guide 02RECOVER + MOVE

Need your workspace back?

Understand safe recovery, resume and new-device migration.

Recovery guide 03PLANS + LICENSING

Choosing or managing a plan?

Compare the free recovery point, Safety and Live Guard.

View pricing 04PRIVACY + SECURITY

Checking the safety boundary?

See what stays local, what Calmbu protects and how claims are tested.

Security overview

KEEP YOUR WORK PRIVATE

Explain the problem. Don't send the workspace.

We can begin with a description, app version and general error wording. Please do not include prompts, chats, code, filenames, backup archives, recovery codes, licence keys, passwords, tokens or other secrets.

Read the privacy policy See how Calmbu stays private

FORM NOT WORKING?

There is no public general-support email.

Use the authenticated AI agent for product help. Email [email protected] only for billing matters, or [email protected] for urgent privacy requests.